Booking Terms and Conditions
These terms and conditions set out the basis upon which you hire equipment and accommodation from Mooggee.Com (“us” or “we”, as appropriate) and use the same. Please ensure that the information you complete when booking is correct and complete – we cannot be held responsible for mistakes which result from incorrect or incomplete information you provide.
Accommodation are listed under various names and descriptions from our bookings page, product to be provided to you for use at the event and includes all physical items provided with that product. “contract” is the contract between us and you for the supply and rental of the accommodation. “event” is the festival where the accommodation will be used, as set out on the booking form.
Transfer of accommodation bookings
Mooggee are not responsible to or liable in anyway whatsoever to provide entry to any accommodation, or any service to the purchaser or person/s in possession of a Mooggee confirmation obtained from any source other than through Mooggee.com directly or authorised official agents. All orders/bookings are non-transferable and rights of entitlement are only applicable to the bona-fide original purchaser. Accommodation bookings MAY NOT TO BE RE-SOLD / SOLD ON OR PASSED ON TO A THIRD PERSON IN GRACE OR FAVOUR, without the written permission of Mooggee.
The Promoters do not recognise nor support the secondary ticket market. The Promoters are not responsible to or liable in anyway whatsoever to provide entry to the Event, or any service / concert as advertised as / at the Event / the Venue, to the purchaser or person/s in possession of a ticket obtained from any source other than the Promoters authorised and official agents All tickets are non-transferable and rights of entitlement are only applicable to the bona-fide original purchaser. TICKETS MAY NOT TO BE RE-SOLD / SOLD ON OR PASSED ON TO A THIRD PERSON IN GRACE OR FAVOUR, without the written permission of the Promoter.
The contract will commence on the day of your arrival at the event and will terminate on the day the event closes. Hire Charges and Damage Deposit Charges for hire of accommodation(s) are payable at the rate set out on the booking form (“hire charges”). To complete your booking, you may also be required to pay a damage deposit, in the amount set out on the booking form, which will be returned to you if the accommodation is delivered up to us at the close of the event in the same condition in which it was provided to you. If it is not, we will be able to deduct the costs of any repair from the deposit and return any balance of such sum to you. Full payment (including damage deposit) is due once your booking has been accepted by us and accommodation cannot be confirmed until we receive payment in full and clear funds. On receipt of payment, a confirmation email and receipt will be sent to you by email confirming your booking. No further reminder will be sent.
If you cancel your booking 28 days or more prior to the start of the event we will refund hire charges that you have paid subject to levy by us of a cancellation fee of 10% of the hire charges. If you cancel your booking more than 14 days before the start of the event (but less than 28 days before the start) we will refund hire charges that you have paid subject to levy by us of a cancellation fee of 50% of the hire charges. No refund will be given if you cancel your booking 14 days or less prior to the event. In the unlikely event that accommodation becomes unavailable due to circumstances beyond our control, a full refund will be given.
You will satisfy yourself that the accommodation as supplied is of satisfactory condition. Any fault in the accommodation must be notified to one of our staff at the event as soon as reasonably practicable after it is discovered and in any event within one hour of being discovered. We reserve the right to substitute your accommodation for another of equivalent specification. The accommodation may have sponsor branding applied to it which you will ensure is not defaced, removed or modified in any way. You will leave the accommodation in good condition and clean and tidy at the end of the event. The accommodation remains our sole property. Our accommodation accommodates up to the amount of persons indicated on our sales page (this limit may not be exceeded) and the accommodation may not be moved, altered, modified or adjusted without our consent.
Loss and damage
We exclude to the fullest extent permitted by law our liability to you for loss or damage resulting from your use of the accommodation. As party leader, you are responsible for the behaviour of all members of your group and will be liable for any loss or damage to the accommodation, the site where it is located or its contents during their stay. It is your responsibility to ensure that all possible steps are taken to avoid injury when using the accommodation. You will also ensure that you and your party complies with all rules set down by the event organisers e.g. no animals at all can be allowed on the event site. You will not subject the accommodation to any misuse or wear and tear inconsistent with normal and reasonable use, complying, where applicable, with manufacturer recommendations or any other reasonable requirements that we notify you of. The accommodation is a public space and you will not smoke inside it. You will further not use a naked or other type of flame in, on or around the accommodation. Any dispute between us and you arising from the rental or use of the accommodation or these terms and conditions is governed by English law.
Complaints & Issues
Complaints/issues must be brought to the attention of staff at the Reception tent whilst onsite so we can deal with any issues immediately. If the problem occurs outside of reception tent opening hours then the 24hr mooggee mobile must be called. If the problem is not rectified onsite an email must be received within 2 weeks following the festival.
Use of Web
Mooggee authorizes you to view and download the materials posted at this Web Site solely for your personal use. All copies of the materials downloaded must retain all copyright and other proprietary notices contained in the original materials. You may not publicly display or use the materials for commercial purposes or change the materials in any way, without having first obtained the express written consent of Mooggee.
Any use of these materials on any other Web Site or networked computer environment for any purpose is prohibited.
Use of Software
If you download any software from this Web Site, use of the same is subject to the provisions in the applicable Software License Terms and Conditions. You may not download or install the Software until you have read and accepted such Software License Terms and Conditions.
Links to third party Web Sites are provided solely as a convenience to you. Mooggee accepts no responsibility for the content of such third party Web Sites.
The materials posted at this Web Site are done so “without warranty” on an “as-is” basis. Mooggee makes no representations or any kind including, but not limited to, warranties of merchantability and fitness for purpose. Mooggee does not warrant the accuracy and completeness of the materials at this Web Site. Mooggee may make changes to the materials at this Web Site at any time without notice. The materials posted at this Web Site may be out of date, and Mooggee makes no commitment to update the materials at this Web Site. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
IN NO EVENT WILL MOOGGEE, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA AND ANY OTHER CONSEQUENTIAL LOSSES) ARISING OUT OF THE USE OF THIS WEB SITE OR ANY WEB SITES LINKED TO THIS WEB SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.